SHIPPING POLICY – URBAN VAULT

Last updated: 16/01/2026

At Urban Vault, we are committed to delivering your order as efficiently and transparently as possible. This Shipping Policy explains how order processing and delivery work for customers worldwide.

By placing an order on our website, you agree to the terms outlined below.

1. WORLDWIDE SHIPPING

Urban Vault ships worldwide, including but not limited to:

• Europe

• North America

• South America

• Asia

• Australia

• Africa

Delivery availability may vary depending on destination, customs regulations, and local carriers.

2. ORDER PROCESSING TIME

All orders require a processing period of up to 3 business days before shipment.

This processing time includes:

• Order verification

• Quality checks

• Packaging

• Preparation for carrier pickup

⚠️ Processing time is separate from shipping time.

Orders placed on weekends or public holidays will be processed on the next business day.

3. SHIPPING TIME (IN TRANSIT)

Once your order has been processed and handed over to the carrier, estimated delivery times are:

7 to 15 business days, depending on:

• Destination country

• Local postal services or courier performance

• Customs clearance procedures

These are estimated timeframes, not guarantees.

4. TOTAL DELIVERY TIME (ESTIMATED)

• Processing: up to 3 business days

• Shipping (in transit): 7–15 business days

👉 Total estimated delivery time:
10 to 18 business days

5. SHIPPING CARRIERS

Orders are shipped using reliable international carriers and logistics partners.
Carrier selection depends on destination, package size, and operational availability.

Once shipped, tracking information will be provided when available.

6. TRACKING INFORMATION

• Tracking details will be sent once the order is dispatched

• Tracking updates depend on carrier systems and may take time to refresh

• Temporary pauses in tracking updates are normal during international transit

Urban Vault is not responsible for delays caused by carrier system updates.

7. CUSTOMS, TAXES & DUTIES

International shipments may be subject to:

• Customs inspections

• Import taxes

• Duties or fees

These charges are the sole responsibility of the customer and are determined by local authorities.

Urban Vault has no control over customs processes and cannot predict or cover these costs.

8. SHIPPING DELAYS

Urban Vault is not responsible for delays caused by:

• Customs clearance

• Weather conditions

• Carrier disruptions

• Incorrect or incomplete address information

• Force majeure events

Such delays do not qualify for refunds or cancellations once the order has been shipped.

9. INCORRECT ADDRESS

Customers are responsible for providing accurate shipping information.

If an order is delayed, returned, or lost due to an incorrect or incomplete address:

• Urban Vault is not liable

• Reshipping costs may apply

• Refunds are not guaranteed

10. LOST OR STOLEN PACKAGES

Once the carrier confirms delivery, Urban Vault is not responsible for:

• Lost packages

• Stolen packages

• Packages marked as delivered but not received

Customers are encouraged to contact the carrier directly in such cases.

11. CONTACT & SUPPORT

For any shipping-related questions, please contact our support team through the official channels available on our website.