TERMS OF SERVICE – URBAN VAULT

Last updated: 16/01/2026

Welcome to Urban Vault.
By accessing or using our website, services, or purchasing our products, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not use our website or services.

1. GENERAL CONDITIONS

Urban Vault operates as an international online retailer specializing in footwear.
We reserve the right to refuse service to anyone, at any time, for any reason, including but not limited to suspected fraud, abuse of policies, or violation of these Terms.

You confirm that you are at least the age of majority in your country of residence or have legal permission to use this website.

2. USE OF THE WEBSITE

You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with site security or functionality

• Provide false, misleading, or fraudulent information

• Abuse promotions, discounts, refunds, or return policies

Any misuse may result in immediate suspension or permanent ban from our services.

3. PRODUCT INFORMATION & AVAILABILITY

We strive to display products accurately. However:

• Colors may vary depending on device or screen

• Product availability is not guaranteed

• We reserve the right to limit quantities or discontinue products at any time

All descriptions and prices are subject to change without notice.

4. PRICING & PAYMENTS

All prices are displayed in the currency shown on the website and may include or exclude taxes depending on destination.

We reserve the right to:

• Correct pricing errors

• Cancel orders due to incorrect pricing or system issues

• Refuse transactions flagged by fraud-prevention systems

Payment must be authorized before order processing.

5. ORDER ACCEPTANCE & CANCELLATION

An order confirmation does not guarantee acceptance.
We reserve the right to cancel orders due to:

• Payment issues

• Stock unavailability

• Suspicion of fraud or abuse

• Inaccurate customer information

If an order is canceled after payment, a refund will be issued according to our Refund Policy.

6. SHIPPING & DELIVERY

Delivery times are estimates and not guaranteed.

Urban Vault is not responsible for:

• Delays caused by customs, postal services, or carriers

• Incorrect addresses provided by the customer

• Lost or delayed shipments after carrier confirmation

Any customs duties, taxes, or import fees are the responsibility of the customer.

7. RETURNS, REFUNDS & EXCHANGES

All return and refund conditions are governed exclusively by our Refund & Return Policy, which forms an integral part of these Terms.

By purchasing, you confirm that you have read and agreed to that policy.

8. SIZE SELECTION RESPONSIBILITY

Customers are solely responsible for selecting the correct size.
We provide detailed sizing information to minimize errors.

Incorrect size selection does not qualify as a defect.
Exchanges or returns due to size issues are subject to the Refund Policy and may involve customer-paid shipping.

9. FRAUD PREVENTION & SECURITY

Urban Vault reserves the right to:

• Request additional verification

• Cancel orders flagged as high risk

• Share necessary transaction data with payment processors and fraud-detection systems

Any attempt to exploit systems, promotions, or policies may result in order cancellation and account restriction.

10. CHARGEBACKS & DISPUTES

Initiating a chargeback without contacting our support first is considered a violation of these Terms.

We reserve the right to:

• Provide evidence to payment processors

• Suspend future purchases from customers who abuse chargebacks

Disputes must first be addressed through our official support channels.

11. INTELLECTUAL PROPERTY

All content on this website — including logos, images, text, graphics, and layout — is the exclusive property of Urban Vault.

Unauthorized use, reproduction, or distribution is strictly prohibited.

12. THIRD-PARTY SERVICES

Our website may contain links or integrations with third-party services.
Urban Vault is not responsible for their content, policies, or actions.

Use of third-party services is at your own risk.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Urban Vault shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or business opportunities

• Delays or failures beyond our reasonable control

Our liability shall never exceed the amount paid for the product in question.

14. INDEMNIFICATION

You agree to indemnify and hold Urban Vault harmless from any claims, damages, or expenses arising from:

• Your misuse of the website

• Violation of these Terms

• Violation of applicable laws or third-party rights

15. TERMINATION

We may terminate or suspend access to our services immediately, without notice, if these Terms are violated.

Termination does not affect obligations incurred prior to termination.

16. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with applicable international commerce laws and the jurisdiction determined by Urban Vault, without regard to conflict of law principles.

17. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the updated Terms.

18. CONTACT INFORMATION

For questions regarding these Terms, please contact us through our official support channels available on our website.